Helix believes in the highest moral values and business ethics. Once a contract is made with a customer, we strongly aim at following it in its true spirit regarding quality of product,packing, timing, or any other specific needs of the importer.
Prices are stable for one year, after which they may be subject to a change depending upon general price increase of steel. Product prices are revised according to raw material and craftsmanship at year end.
Minimum Order Quantity
(MOQ) requirements apply in all cases; for general instruments our MOQ is 1(One) instruments whereas for special items we decide on a case to case basis.
We require an advance payment of 50% of the face value of total order. Rest of the payment shall be made before of delivery, during which the customer is open to examine/check their delivered items. All goods remain property of Surgicon until paid in full.
Guarantee period of 1 year is applicable on all instruments against rust, corrosion, pitting or any other manufacturing related defect.
Shipping Time for products available in stock will be 4-6 Working days, whereas for items not in stock is roughly 20-30 days depending upon order size and the nature of instruments. This Shipping period is significantly reduced once our customer becomes regular and we start to maintain customer specific inventory at our facility.
Delivery Time is not more that 10 days, depends on the region of delivery, As we use to deliver with Worldclass trustable “DHL” courier , so average delivery time is 6 working days.
International Custom Duties and Txes, International Buyers are responsible for their counytry’s taxes and duties when receiving packages. We are NOT responsible for any feesrelating to international customs. Also we are NOT responsible for any delays in customsclearance in the buyer’s country.
Handling Fee ($8.00) will be charged for orders with value less than $ 200 per order.